Using the service order portal has the following advantages for B&R customers:

• Complete tracking in real-time: B&R customers can track repairs online until completion after a service case has been created by their end customers, which reduces the number of inquires needed.
• One interface: All technical and commercial processing for a service case can be handled using one interface, the B&R service order portal.
• Shortened information paths: Information from the customer's service technician will be directly available to the B&R service employee. The order can be followed by the customer's service technician right on-site. All that's needed is an Internet connection.
• Faster error localization with online documentation: The option of uploading images and data files via the portal enables more efficient error localization by the B&R service center.
• Time-saving for the customer's own processing: The customer no longer has to create their own delivery sheets. A print-out of the service order from the portal also serves as delivery sheet.
• A processing procedure almost completely free of paper, which applies to the entire service process. All documents and information are saved in the B&R service order portal.

The B&R service order portal can be accessed on the B&R homepage using the Service order portal menu item in the Service menu. You will also find clear instructions and detailed documentation there.